Refresh:IT ~ Redefining the Employee & Customer Experience

Technology has had a powerful impact on the transformation of the workplace, resulting in a fundamental change in the employee and customer experience. With quality service delivery and customer satisfaction key priorities for organizations, the IT department has moved from a dark, quiet back-end department to potentially one of the most critical, visible, and impactful groups within your organization.
As optimizing the user experience for your employees becomes as crucial as it is for customers, are you and your team ready to adapt and drive the change to lead the way in your organization’s transition to a digital business?
Registration starts at 3:00, Content begins at 3:30.  We hope to see you there!
Key themes:


Leading and impacting digital transformation within organizations


Taking IT service management (ITSM) beyond tech to HR, finance, legal, and facilities


Hiring and training right to build a team and culture that embraces IT’s new role


The future of ITSM with the rise of AI, ML, and IoT

Innovating in the IT department and meeting acute demands of consumerization


 Speakers: 
Roy Atkinson - Support and Service Industry Analyst, Writer, Speaker 
Prasad Ramakrishnan - CIO, Veeva Systems 
Ravindra Sunku - Director of IT, Stitch Fix 
Kellie May - Manager of Technology Services, MHM Services