PI's Principles of Customer Experience Design Workshop is designed to provide a balance of theory and interactive learning that demonstrates how to deliver your core product or service through a compelling customer experience. Using a combination of simulations and interactive exercises, we will show you practical tools and techniques for building a customer experience (cX) capability for your firm. Highlights include:
-7 effective ways to prototype cX
-6 defining aspects of a cX
-5 dimensions of service quality perceived by customers
-4 elements of a cX strategy
-3 tools for differentiating your cX
-2-edged test for measuring cX
-And the 1 way to create a powerful cX vision
show less
-7 effective ways to prototype cX
-6 defining aspects of a cX
-5 dimensions of service quality perceived by customers
-4 elements of a cX strategy
-3 tools for differentiating your cX
-2-edged test for measuring cX
-And the 1 way to create a powerful cX vision
PI's Principles of Customer Experience Design Workshop is designed to provide a balance of theory and interactive learning that demonstrates how to deliver your core product or service through a compelling customer experience. Using a combination of simulations and interactive exercises, we will show you practical tools and techniques for building a customer experience (cX) capability for your firm. Highlights include:
-7 effective ways to prototype cX
-6 defining aspects of a cX
-5 dimensions of service quality perceived by customers
-4 elements of a cX strategy
-3 tools for differentiating your cX
-2-edged test for measuring cX
-And the 1 way to create a powerful cX vision
read more
-7 effective ways to prototype cX
-6 defining aspects of a cX
-5 dimensions of service quality perceived by customers
-4 elements of a cX strategy
-3 tools for differentiating your cX
-2-edged test for measuring cX
-And the 1 way to create a powerful cX vision
show less
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