Wed January 25, 2006
Measuring for Success- Beyond the Metrics & Implementing ITIL at VISA
SEE EVENT DETAILS
at HP Cupertino Bldg. #48, Oak Room
(see times)
Join us for a very informative, insightful evening and learn more about ITIL and IT Service Management. We will have two fabulous speakers: Mr. David Cannon and Mr. Ben Rewis.
Mr. David Cannon will focus his speech on Measuring for Success - Beyond the Metrics. He is a Fellow of the Institute of Service Management,serves as a member of the Executive Board of itSMF International. As Practice Principle within HP, he's responsible for IT Service Management practices in Asia, USA and Latin America.
Mr. Ben Rewis will discuss implementation of ITIL at VISA. He is a Vice President with VISA USA. Ben leads ITIL process sponsorship, assuring use of best practices and integration.
The San Francisco local interest group of itSMF USA is part of a global growth phenomenon in the area of IT Service Management and ITIL® acceptance.
show less
Mr. David Cannon will focus his speech on Measuring for Success - Beyond the Metrics. He is a Fellow of the Institute of Service Management,serves as a member of the Executive Board of itSMF International. As Practice Principle within HP, he's responsible for IT Service Management practices in Asia, USA and Latin America.
Mr. Ben Rewis will discuss implementation of ITIL at VISA. He is a Vice President with VISA USA. Ben leads ITIL process sponsorship, assuring use of best practices and integration.
The San Francisco local interest group of itSMF USA is part of a global growth phenomenon in the area of IT Service Management and ITIL® acceptance.
Join us for a very informative, insightful evening and learn more about ITIL and IT Service Management. We will have two fabulous speakers: Mr. David Cannon and Mr. Ben Rewis.
Mr. David Cannon will focus his speech on Measuring for Success - Beyond the Metrics. He is a Fellow of the Institute of Service Management,serves as a member of the Executive Board of itSMF International. As Practice Principle within HP, he's responsible for IT Service Management practices in Asia, USA and Latin America.
Mr. Ben Rewis will discuss implementation of ITIL at VISA. He is a Vice President with VISA USA. Ben leads ITIL process sponsorship, assuring use of best practices and integration.
The San Francisco local interest group of itSMF USA is part of a global growth phenomenon in the area of IT Service Management and ITIL® acceptance.
read more
Mr. David Cannon will focus his speech on Measuring for Success - Beyond the Metrics. He is a Fellow of the Institute of Service Management,serves as a member of the Executive Board of itSMF International. As Practice Principle within HP, he's responsible for IT Service Management practices in Asia, USA and Latin America.
Mr. Ben Rewis will discuss implementation of ITIL at VISA. He is a Vice President with VISA USA. Ben leads ITIL process sponsorship, assuring use of best practices and integration.
The San Francisco local interest group of itSMF USA is part of a global growth phenomenon in the area of IT Service Management and ITIL® acceptance.
show less
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