Certification Sessions for Talkdesk Supervisors and Administrators

At Talkdesk, we’re committed to providing great knowledge resources to our customers and Opentalk is no exception. From our extensive knowledge base to the video academy, we provide educational content to teach customers about all the Talkdesk features.
We’re happy to announce free Talkdesk certification sessions to all Talkdesk customers attending Opentalk! On Monday, April 24, the day before Opentalk, we’re offering certifications for Talkdesk supervisors and administrators.
Advanced Admin Session (30 Minutes): More Efficient Routing for More Efficient Conversations
Speaker: Luke Kahovec
As customer-focused teams, support wants to provide the best experience for callers. Letting them identify their issues before even connecting to an agent can empower support teams to spend more time problem solving. We’ll also discuss how ring groups not only improve call routing, but can enhance efficiencies through automation triggers.
Advanced Admin Session (30 Minutes): Building Salesforce Into Your Talkdesk Strategy
Speaker: Suraj Mehta
Talkdesk connects to many solutions to reduce “swivel-chairing” and data duplication. The Salesforce for Talkdesk certification session highlights our most powerful integration and how you can utilize Talkdesk and Salesforce side by side.

Advanced Supervisor Session (30 Minutes): Quantifying Customer Support
Speaker: Simon Mak
Customer support creates mountains of customer data. But what data is being collected about the customer support team? Learn how to use Talkdesk data to measure agent productivity, the busiest periods for support and predict staffing trends.

Advanced Supervisor Session (30 Minutes): Smarter Selling with Talkdesk Reporting
Speaker: Sai Arora
How effective is your prospecting? By analyzing Talkdesk outbound call reports, we can help sales teams discover conversion rates and territory performance so that your reps can focus on calling the leads that have the highest probability of conversion.