According to an article in the San Francisco Examiner, “under existing rules, if luggage is never found or is damaged, passengers can ask for a fee refund as part of their lost-property claim. But if a bag is simply delayed, a passenger is out of luck.”
But Transportation Secretary Ray LaHood and the Department of Transportation are looking to implement a rule, expected later this month, “which would require airlines to refund the fee if a bag is lost or not delivered in a ‘timely’ manner.” Officials are still trying to determine exactly what “timely” would constitute.
Alaska and Delta already provide credit, although not a cash refund, if luggage is delayed.
Overall last year, more than 2 million bags were either lost or delayed on U.S. airlines.
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Photo Credit: Jarcje, via Wikimedia Commons